A simple process, built around getting it fixed first
We never ask for payment upfront. Your issue is fully resolved before we ever discuss billing.
1. Contact us
Call us or submit a request describing your issue — personal or business, any device or system.
2. We resolve it
We schedule a remote session, phone walkthrough, or on-site visit and our technician resolves the issue completely.
3. You confirm it's fixed
Before any payment is discussed, you confirm the issue has been fully resolved to your satisfaction.
4. We collect payment by phone
Once you've confirmed the work is complete, we collect payment over the phone using a credit/debit card, ACH bank transfer, or e-check.
Payment methods we accept
- • Visa, Mastercard, American Express, Discover
- • ACH bank transfer
- • E-Check
Payment details are collected securely by our staff over the phone and processed through our secure payment partner — we never store your full card or bank account information.
Our refund policy
Because payment is only ever collected after your service is confirmed complete, all charges are final. All services are non-refundable. By authorizing payment, you confirm the work was completed to your satisfaction.
Read our full refund policy →